Loyalty Consulting Service
- Situation or Problem Identification
- Business Advisory, Modelling, Audiences, Tiering & Objective Definitions
- Establishing Revenue stream, Reducing Loyalty Program Expenses &
Distributing Program’s Financial Liabilities
- Aligning Desired Outcomes such as Increased Productivity, Increased Profits,
Enhanced Public Image & Customer Participation
- Process, Technology & Solution Consulting
Loyalty Operations Management
- Co-ordinating Business Processes & Operations
- Program Execution
- Alliance Partner Negotiations
- Merchants On-boarding
- Catalogue/ Payment / Order Management
- Co-ordination Reconciliation & Settlement
- Campaign Development
- Development & Management Process
Loyalty Program Management
- Customer registration and activation
- Awards and redemptions
- Targeting customers for communications and promotions
- Customer data analysis and segmentation
- Scheme performance monitoring and management
- Customer involvement and motivation
- Loyalty strategy evolution
- Optimized & well-designed processes
- Ability to leverage the best available technology
Partnership Alliances & Merchant Management
- Member Engagement
- Merchant Identification, Approach Strategy and Closures
- Negotiations, Contractual Closures and Partner Engagements
- End-to-End Merchant Acquiring & Service Management
- Risk Assessment during Merchant On-boarding
- Merchant Performance Metrics
- Terminal Inventory Management.
- Merchant Settlement
- Workflow Management
- Accounting and reconciliation functions.
Technology Management
- Creative Designing, UI & UX
- Product Implementation, Software Customization & Development
- Testing & Quality Assurance
- Data & Content Migration
- Performance Monitoring & Maintenance
- Manage Release & Features
- Technical Support, Co-Ordination & Query Resolution
- Hosting, Infrastructure Management
- System and Network Management
Digital Marketing Operations
- Manage & Deliver SEO, SEM, PPC
- Manage Ads, Alliances, Affiliates
- Content Management
- Emailers, SMS & In- App Campaigning
- Social Network Optimization & Online Reputation Management
- Customer Segmentation based Online Analytics
Helpdesk / Call Centre - Customer Service
Management
- Setup Customer Service and Call centre Operations
- Email, Call & SMS - Workflow processes, SLAs and Escalations
- Query Resolution & Complaints Management
- Vendor Co-ordination, IVR Integration & MIS Reports
