Loyalty Consulting Service

  • Situation or Problem Identification
  • Business Advisory, Modelling, Audiences, Tiering & Objective Definitions
  • Establishing Revenue stream, Reducing Loyalty Program Expenses & Distributing Program’s Financial Liabilities
  • Aligning Desired Outcomes such as Increased Productivity, Increased Profits, Enhanced Public Image & Customer Participation
  • Process, Technology & Solution Consulting
Loyalty Consulting Service

Loyalty Operations Management

  • Co-ordinating Business Processes & Operations
  • Program Execution
  • Alliance Partner Negotiations
  • Merchants On-boarding
  • Catalogue/ Payment / Order Management
  • Co-ordination Reconciliation & Settlement
  • Campaign Development
  • Development & Management Process
Loyalty Operations Management

Loyalty Program Management

  • Customer registration and activation
  • Awards and redemptions
  • Targeting customers for communications and promotions
  • Customer data analysis and segmentation
  • Scheme performance monitoring and management
  • Customer involvement and motivation
  • Loyalty strategy evolution
  • Optimized & well-designed processes
  • Ability to leverage the best available technology
Loyalty Program Management

Partnership Alliances & Merchant Management

  • Member Engagement
  • Merchant Identification, Approach Strategy and Closures
  • Negotiations, Contractual Closures and Partner Engagements
  • End-to-End Merchant Acquiring & Service Management
  • Risk Assessment during Merchant On-boarding
  • Merchant Performance Metrics
  • Terminal Inventory Management.
  • Merchant Settlement
  • Workflow Management
  • Accounting and reconciliation functions.
Partnership Alliance & Merchant Management

Technology Management

  • Creative Designing, UI & UX
  • Product Implementation, Software Customization & Development
  • Testing & Quality Assurance
  • Data & Content Migration
  • Performance Monitoring & Maintenance
  • Manage Release & Features
  • Technical Support, Co-Ordination & Query Resolution
  • Hosting, Infrastructure Management
  • System and Network Management
Technology Management

Digital Marketing Operations

  • Manage & Deliver SEO, SEM, PPC
  • Manage Ads, Alliances, Affiliates
  • Content Management
  • Emailers, SMS & In- App Campaigning
  • Social Network Optimization & Online Reputation Management
  • Customer Segmentation based Online Analytics
Digital Marketing Operations

Helpdesk / Call Centre - Customer Service Management

  • Setup Customer Service and Call centre Operations
  • Email, Call & SMS - Workflow processes, SLAs and Escalations
  • Query Resolution & Complaints Management
  • Vendor Co-ordination, IVR Integration & MIS Reports
Loyalty Customer Service Management